1. What is your overall satisfaction with Shandon Golf Club? Average 1.95
2. How do you rate the overall quality of the course? Average 1.92
3. How do you rate the overall quality of the tees over the last year? Average 2.11
4. How do you rate the overall quality of the fairways over the last year? Average 2.11
5. How do you rate the overall quality of the greens over the last year? Average 1.78
6. How do you rate the overall quality of the Practice Facilities (putting green, driving bay, practice nets) over the last year? Average 2.33
7. What improvements to the course would you like to see? 133 responses
8. How do you rate the quality of the bar and lounge? Average 2.48
9. How do you rate the quality of the locker rooms? Average 2.36 (Women04)
10. How do you rate the quality of the pro shop? Average 2.52
11. Do you believe that the Board provides good governance and future planning for the club? Average 1.73
12. Is there anything in relation to Board interaction, strategic direction, and Board priorities in the Club that you wish to comment on? 56 Responses
13. Are you able to contact the management team when you want to? Average 1.86
14. Does the management team respond to your enquiries in a timely and accurate manner? Average 1.90
15. How do you rate the non-coaching services (apparel, club purchase and repair etc.) provided by the pro (Glenn)? Average 2.30
16. How often do you get coaching from Glenn?
17. How do you rate the coaching services provided by Glenn? Average 1.82
18. What do you think of the food choice and presentation of the caterer? Average 3.64
19. What improvements to services (Board, management, pro shop, caterer etc.) provided by the club would you like to see? 112 Responses
20. How effective does the club’s communication work for you? Average 2.22
21. What changes would you like the club to make to communicate with you more effectively? 71 Responses
22. How easy and effective is the tee booking system to use? Average 1.62
23. How often is your preferred tee-time available? Average 2.22
24. Roughly how many Holiday and Club tournaments did you play in 2017?
25. What is the main reason you did you not play in more tournaments?
26. What format would you be more likely to play in on club days?
27. What time would you be more likely to play in club tournaments?
28. What tee-booking format would make you more likely to play in club tournaments?
29. Do you have any comments on how we could improve tournaments? 63 Responses
30. Did you play in the club champs last year?
31. What day would be your preference to play in the club champs?
32. What would be your preference for the timeframe of the club champs?
33. What time would you like to play the club champs?
34. Do you have any comments on how we could improve participation in the club champs? 45 responses
35. What is your gender?
36. What is your age?
37. What is your membership type?
38. What is your current course handicap?
39. Are there any other comments or suggestions that you would like to submit? 83 Responses